Learning Hub · Policies
Medical History Completion
What does this policy do?
This policy requires clients to have their pet's medical history form completed a certain number of hours before a booking starts. If the medical history is incomplete or outdated, the booking is flagged.
How the deadline works
You set a time window (in hours) before the booking start time. The client must have a complete, up-to-date medical history form submitted by then.
Required hours
E.g. "48 hours" means the medical form must be done 2 days before check-in
What counts as complete
Vaccinations, allergies, medications, vet details — all fields in the medical history form must be filled
Interactive medical history tracker
🏥 Medical History Tracker
Deadline: 48 hours before check-in
Overall completion
100%
🐕
Bella
Labrador · Sarah M.
🐶
Biscuit
Cockapoo · Tom W.
🐾
Rosie
Spaniel · Emma C.
✅ All 3 pets have complete medical histories — ready for boarding
Tips
48 hours is a common default — gives you time to review and prepare.
Clients with multiple pets need to complete forms for each pet that's being boarded.
Learning Hub • Medical History Completion