Accessibility statement

What we aim for

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We are not claiming that MyPetSitter fully conforms: a conformance claim needs a manual audit against every success criterion by somebody qualified to make it, and MyPetSitter has not had one yet. What follows is what we actually check, so you can judge the gap yourself.

How we test

The Making Tax Digital journeys — connecting to HMRC, the quarterly updates, the final declaration and the accounting screens they draw on — are tested against WCAG 2.2 at level AA before they are released:

• automated checks with axe-core, using its WCAG 2.0, 2.1 and 2.2 level A and AA rules, at phone and desktop widths, after each screen has finished animating;
• colour contrast measured across the whole screen as it scrolls, not only the first screenful;
• keyboard-only use: every control can be reached and used, and you can always see where the focus is;
• reflow at a width of 320 CSS pixels, with nothing scrolling sideways.

The public pages, this one included, are checked with axe-core at phone and desktop widths in the same way.

Automated checks find only some accessibility problems. They cannot tell whether a label describes what a control does, or whether a page makes sense, which is why the next sections matter.

What is built in

• In a web browser you can zoom in as far as you need, and pages reflow to a phone’s width without scrolling sideways.
• Form fields have labels, icon-only buttons have names, and headings are real headings, in order.
• Text contrast is measured, and brand colours that were too light for small text are darkened where text uses them.
• Content that slides in as you scroll appears at once, without moving, if your device is set to reduce motion.

What we know does not work yet

• No independent accessibility audit has been done, and MyPetSitter has not yet been tested with screen-reader users or with disabled people. This is the largest gap, and the one we most want to close.
• On a phone, MyPetSitter works in portrait only. Turned sideways, a phone shows a message asking you to turn it upright (an Android phone with the app installed simply keeps it upright). Tablets and computers are not affected.
• In the installed app (MyPetSitter added to your home screen) pinch-to-zoom is switched off on some phones. In a web browser you can always zoom, and your phone’s own text-size and zoom settings still work.
• Some fields that ask for your personal details — such as your name, address or phone number on some forms — do not yet tell your browser what they are for, so it may not offer to fill them in for you.
• The business dashboard has a “Skip to main content” link; the staff and client dashboards do not yet, so there a keyboard user moves through the menu before reaching the screen itself.
• Some decorative animations on the public pages keep moving even when your device is set to reduce motion, and there is no button on the page to pause them.
• Some of the moving product illustrations on the Features page use small, pale text that does not meet the colour-contrast standard. The words and screens they illustrate are described in full text beside them.
• The Cat’s Intelligence journal has not been checked to the same standard as the Making Tax Digital screens.

If something stops you

Please tell us — it is the fastest way anything here gets better, and a person will reply. Email hello@mypetsitter.co.uk with the page you were on, what you were trying to do and what happened. If you use assistive technology, telling us which one helps us reproduce the problem. If you need information from MyPetSitter in a different format, ask at the same address.

Enforcement

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act 2010 in England, Scotland and Wales. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) — through its page on GOV.UK (gov.uk/equality-advisory-support-service) or free on 0808 800 0082.

If you are in Northern Ireland, contact the Equality Commission for Northern Ireland (equalityni.org).

Preparation of this statement

This statement was prepared on 8 October 2026 and last reviewed on 8 October 2026. It is based on our own testing, described above; it is not the result of an independent audit. We review it whenever MyPetSitter changes materially.